Privacy Policy

This policy is a starting draft. Have it reviewed against the Privacy Act 1988 (Cth) and the Australian Privacy Principles before publishing, and delete this note.

Metwood Australia Pty Ltd respects your privacy. This policy explains what personal information we collect, why we collect it, and how we handle it.

What we collect

We collect information you give us when you open an account, place an order or contact us — typically your name, business name, ABN, phone number, email address and delivery and billing addresses. Our website also collects standard technical information such as your IP address and browsing activity on the site.

Why we collect it

  • To set up and administer your trade account
  • To process, dispatch and invoice your orders
  • To respond to enquiries and provide product support
  • To tell you about specials and product changes, where you have asked us to
  • To meet our legal and tax record-keeping obligations

Who we share it with

We share your information with freight companies to deliver your orders, and with service providers who help us run our business such as payment processors and IT providers. We do not sell your personal information.

Payment information

Card payments are handled by our payment provider. We do not store full card numbers on our systems.

Storage and security

We take reasonable steps to protect the information we hold from misuse, loss and unauthorised access. No system is perfectly secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies to keep your cart and login working and to understand how the site is used. You can block cookies in your browser, though parts of the site may stop working.

Accessing and correcting your information

You can ask for a copy of the personal information we hold about you, or ask us to correct it, by emailing sales1@metwood.com.au or calling (03) 9338 6233.

Complaints

If you believe we have mishandled your information, contact us and we will investigate. If you are not satisfied with our response you can contact the Office of the Australian Information Commissioner.

Changes

We may update this policy from time to time. The current version is always the one published on this page.